Posts Tagged ‘fraud’

My update to the original Truth about Paypal video.

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i am an owner of an e commerce website, we received an order back in August and shipped the product out. the product was well received and signed. but there is now a chargeback from the credit card company claiming it was a fraud.

who is responsible for the loss? i would like to file a justification to the chargeback but how can i take the approach?

thank you!

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Wake up PAYPAL, funny that this video has been here over 2 years and no one has issued a rebuttal. People please realize whether buying or selling you are at the mercy of Paypal when it comes to your money. money.cnn.com Could you imagine with these new rules how much money you will lose? You will send an item customer will use it for 2 weeks and then do a chargeback and get all their money back! AND KEEP THE ITEM!!! This is a small video about the reverse scammers that prey on sellers and steal their goods. Please if you are a Paypal seller that has been burned comment here and lets get some justice. It’s not always the buyer of an item that gets scammed. Sellers get scammed as well. Listen to my story and see what I mean. Rate the video get it featured, make Paypal an ebay company wake up! Here is the email that started the whole thing! Dear XXXXXX XXXXXXX, As you know, we have been using the information you provided to dispute a chargeback filed against the transaction detailed below. Despite our best efforts, the buyer’s credit card company decided in favor of the buyer. Unfortunately, we do not control the outcome of the chargeback decision reached by the buyer’s issuing bank in a credit card transaction. By accepting the terms of the PayPal User Agreement, you agreed to accept the decision of the issuing bank as final and legally binding for this type of dispute. Please review the information below for more details about this case. After getting this I filed a …

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1. If someone stole other people’s credit card and make a purchase on a web site, and the victim filed a dispute with the credit card company, the website merchant will receive a chargeback. What should the merchant do to avoid this type chargeback record, especially the web site offers online services which is not tangible goods?

2. Even the merchant proved that this is someone else’s fraudulent transaction, will the fraudulent transaction amount counted toward the charegeback amount in the merchant’s merchant account? Who will suffer as a victim here – the merchant service bank or the merchant or the credit card issuer? It doesn’t make sense to hold the merchant responsible for the fraud since this is an online transaction and there is no way the merchant can prevent this, especially the fraudulent transaction has the correct 3-digit or 4-digit number and correct street address.

3. what should you do? report to the police and get the police to catch those people?

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About 2 years ago I opened up a merchant account with a credit card processing company called Card Service International so I could charge credit cards for my ebay sales instead of using Paypal. Well the first week of sales totaled about ,200 or so. A few days after charging the cards I still saw no sign of the money in my bank account. Then a few days later I saw a DEBIT for ,200 on my account from CSI (card service international). I called them about they explained that since my accoutn was new a red flag was triggered in their system and they were going to have their fraud dept review my account and until the review was complete they would have to chargeback all my recent orders. I explained to the man on the phone SEVERAL TIMES that they have never DEPOSITED the money from the orders into my account int he first place so they didn’t need to DEBIT my account because they never gave me the money to begin with that I had earned from the sales. Apparenly he didn’t care….
I researched the company and found several other complaints similar to mine that and that many class action lawsuits had been filed against CSI b/c they had a history of fraud. I quickly blocked all access to my bank account by this company and filed a chargeback to get my 00 back.

So this morning (2 years later) I wake up and find that I have some new info on my credit report. CSI is claiming that I have debts owed to them amounting ,500! I cannot imagine that the amount of money I owe them could possibly even be anywhere NEAR this amount. My merchant fees per month were only a minimum processing fee and a statement fee. How could I POSSIBLY owe them over 16 grand?

Now is it just me, or can they legally do that? There is just NO way I could owe them that much money. I don’t know what to do. Should I consult an attorney?

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