Paypal |

Posts Tagged ‘paypal’

What should I do with alertpay?

If some do not know, alertpay is like paypal, except with more limitations.

Here’s my situation, I recently bought some goods from a seller, and we did a transaction through alertpay. I sent him a partial payment, and he was suppose to send partial/all the goods, then I would send him the remaining balance.

Alertpay has a policy that requires buyers to inform them that they receive the goods before alertpay can release the funds to the seller. I didnt realize that and waited a week and still no goods. I contacted the seller and he stated that alertpay was not going to release the funds until I told them I received the goods, even though I have not received it.

The seller was not going to ship anything until he made sure he received money before he shipped it. I contacted alertpay and informed them I received it, and to release the funds to the seller.

Now the seller refuses to ship, and wants more money. I contacted alertpay and provided them with the email conversation I had with the seller, and about clearly how he states he wanted the funds before shipment. Now alertpay thinks I am involved in a fraudulent activity, and they refused to refund my money.

They stated if I filed a chargeback with my credit card money, they will fight against it.

Is there anything I can do? Can I still contact my credit card company and see if I can file a chargeback??

thanks..